Frequently asked questions

Кто вы, ребята?

Not tellin’

Where can I get my order shipped?

Inside the US only. If paying by credit card billing address must match shipping address.

When will I receive my order?

All orders ship next business day via Priority Mail.

Will you guys carry x/y/z kit?

Maybe. Shoot us a message in the customer service portal and we’ll look into it.

The customer service section has an option for “Webmaster” and “Customer Service. What should I use?

Select “Customer Service”. The webmaster option catches all the spam from bots. 

What does Shipping Insurance cover?

Shipping insurance covers any loss of or damage to packages by USPS. If your package is lost in transit or arrives with dings, scrapes, gouges, holes in the bag, etc. Loss of packages is verified by USPS tracking. Shipping insurance does not cover for example, packages stolen from your porch after they’re delivered. For additional security you can request delivery with signature required.